Returns and complaints

Returning goods

The part you bought does not fit your car? Exercise your right to return it.

The conditions for returning goods are as follows:

• The goods must not be damaged, assembled, used, have altered properties, or have broken warranty seals.
• If the product was part of a set, it must be returned complete; incomplete returns will not be accepted.
• If the goods had their original packaging, they must be returned in it.
• We suggest packing the parcel in an additional cardboard box or wrapping it in foil. Please ensure that the goods do not move around in the packaging and are properly secured with additional fillers (e.g. bubble wrap) so that they are not damaged in transit.
• It is a good idea to enclose a return form with the returned item, which can be downloaded here. This will significantly speed up the entire return process.
• Returns will not be accepted after 14 days from the date of purchase.
• We do not accept cash on delivery returns.

Once we have received the returned goods, our staff will check that they are in good condition and that the order is complete. Immediately following this procedure, the documentation will be sent to the office, where the correction will be made and a refund will be arranged to the account specified by the customer.

The address to which the returned or complained goods should be sent:

TRUCK BP s.c. Spławie 60a, 62-590 Golina

The cost of shipping for the return of goods is covered by the returner.

Complaints

• All goods available in the Shop come from a legal source and are covered by a start-up warranty. All parts available on the shop’s website are intended for fitting in specialist workshops.
• Complaints must be submitted in writing and sent by e-mail to: biuro1@truckbp.pl
• The basis for considering a complaint is confirmation of purchase of the goods from Truck BP s.c. The Buyer is identified on the basis of the order number or invoice number. The Complaints Department staff will contact you immediately and inform you about the complaint procedure. If the complaint is accepted, the Consumer has the right to demand a price reduction or withdraw from the contract, unless the shop immediately and without undue inconvenience to the Buyer replaces the defective item with a non-defective one or removes the defect. Complaints are considered within 7 days of their receipt by the Seller. If, within 7 days of receiving the complaint, the Seller does not respond to the Customer's request, it should be assumed that the Seller has accepted the request as justified.
• The repaired or replaced product is sent back to the Customer at the Shop's expense. The Shop does not accept any cash on delivery parcels.
• If in doubt, please contact our Customer Service before making a purchase decision.
• If the delivered product does not meet the warranty requirements, the Customer will be immediately informed of this fact. The warranty does not cover damage resulting from incorrect installation, accidents, normal wear and tear, or premature wear caused by the poor condition of other components affecting the product’s performance. Please inspect the parcel upon delivery. If you find that the goods you have received are missing or have been mechanically damaged, please ask the courier to draw up a damage report (this is their responsibility) and leave you with a copy of the damage report (it is important that this is done on the day of delivery) and immediately inform the Customer Service Department of Truck BP s.c. in order to resolve the issue as quickly as possible.